HP Canada Recalls Batteries In Notebook Computers And Mobile Workstations

HP Canada has issued a recall involving certain lithium-ion batteries compatible with HP notebook computers and mobile workstations. The affected batteries were sold with the notebook computers and mobile workstations and were also sold separately as replacement batteries.

The following products are affected by this recall:

  • HP11
  • HP ENVY m6
  • HP Pavilion x360
  • HP ZBook (17 G3, 17 G4 et Studio G3)
  • HP x360 310 G2
  • HP ProBook 64x (G2 et G3)
  • HP ProBook 65x (G2 et G3)
  • HP ZBook Studio G4

As well as any of the following battery bar codes in the above products beginning with:

  • 6GAVV
  • 6EZPC
  • 6FDWN
  • 6EZZE
  • 6EZZF
  • 6EVXH
  • 6ETGL
  • 6FSRV
  • 6FWBF
  • 6FWBH

The product name can be found by utilizing the keyboard shortcut ‘fn+Esc’ or on the barcode label on the bottom of the notebook PC. Hazard identified

The battery can overheat, posing a potential burn and fire hazard.

As of December 18, 2017, the company has not received any reports of incidents or injuries in Canada. In the United States, the company has received 8 reports of overheating batteries and 1 report of injury. In Mexico, the company has received 1 report of battery overheating and no reports of injuries.

The recalled batteries were sold from December 2015 to December 2017 at various retail locations and online.

For more information and to determine if their product is affected, consumers may visit the HP Battery Recall website or telephone HP Inc. Canada toll-free at 1-888-202-4320 from 8:00 am to 7:00 pm CST Monday to Friday.

Photo Credit: HP Store

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